FAQ
Answers about COAs, research use, shipping, support, wholesale, and Medvinci policies.
Research Use & Ordering
Start here if you need the ground rules before browsing or placing an order.
Are Medvinci products for human or animal use?
No. Medvinci products are supplied strictly for lawful research use only and are not intended for human or animal consumption, diagnosis, or therapeutic use.
Why are the research-use disclaimers so prominent?
Because the site is built around research-use-only compliance. The disclaimers are there so buyers understand the intended use before ordering and can review the relevant terms in plain view.
What if I have a question before ordering?
Use the contact page, email [email protected], or call/text (346) 699-7377. The team typically responds within one business day.
COAs & Batch Verification
These are the questions buyers usually ask right before they trust a purity claim.
Where can I find product COAs?
Visit the public COA directory. Each listing includes the product name, COA number, purity information, and a verification path.
How do I verify a batch-specific COA?
Start on the COA directory, match the product and COA number, then click Verify COA to open the corresponding Freedom Diagnostics record.
Can you help me understand what is on a COA?
Yes. The blog includes a plain-English guide at How to Read a Peptide COA and a follow-up comparison at Peptide COA Verification: Third-Party vs. Vendor-Only COAs.
Shipping, Tracking & Support
Operational answers for existing orders and time-sensitive questions.
How fast do orders ship?
Orders placed before cutoff are fulfilled the same business day. Once an order is in transit, you can use the shipment tracking tools to monitor delivery progress.
How do I track my shipment?
Use the Shipment Tracking page for live tracking status. If you need help locating an order, contact support directly.
What is the fastest way to reach support?
The fastest routes are the contact page, email at [email protected], or phone/SMS at (346) 699-7377 during business hours.
Wholesale & Policy Links
The quickest way to get to the legal and account pages buyers ask for most.
Do you offer wholesale pricing?
Yes. Review the Wholesale Terms page, then use the contact page for custom-volume conversations.
Where can I find your terms, refund policy, and other legal pages?
You can jump directly to Terms and Conditions, Refund and Returns Policy, Privacy Policy, and Other Policies.
I still do not see my answer. What should I do?
Reach out through the contact page. If your question is batch-specific, include the product name, order number if applicable, and the COA number you are reviewing.
Start with the batch proof.
Browse the live COA directory, verify the batch externally, then reach out if you need help interpreting what you see.
