Refund and Returns Policy

Last Updated: April 15, 2026

At Medvinci Research, we take product integrity and safety very seriously. Due to the sensitive nature of research-use-only products, we maintain a strict no-returns policy except in limited circumstances as outlined below.

No Returns or Exchanges

All sales are final.

For safety, regulatory, and quality control reasons, we cannot accept returns or exchanges once an order has shipped. This policy ensures that every customer receives uncompromised, research-grade products.

Order Cancellation

Orders enter fulfillment promptly upon confirmation. If you need to cancel an order, contact us immediately at [email protected]. We will make reasonable efforts to accommodate cancellation requests received before the order has shipped; however, cancellation cannot be guaranteed once fulfillment has begun. Orders that have already shipped cannot be cancelled and are subject to the terms of this policy.

Damaged, Defective, or Tampered Shipments

If your order arrives damaged, defective, or appears tampered with, you must notify us within 72 hours of delivery by providing:

• Your order number
• Photographic evidence of the damage/defect, including packaging
• A description of the issue

Our Resolution Process

Once reported, we will:

1. Conduct an internal review
2. File a claim with the shipping carrier, if applicable
3. Work with you to issue either a replacement shipment or a refund, depending on product availability and carrier resolution

We aim to resolve all claims within 14 business days of receiving your report. If a carrier investigation extends beyond this timeframe, we will keep you informed of the status.

Incorrect Orders

If you receive the wrong item due to a fulfillment error on our part:

• Contact us within 72 hours of delivery with your order details
• We will arrange for the correct product to be shipped at no additional cost

Refund Process

When Refunds Are Issued

Refunds (if applicable) will only be issued once the claim has been validated and/or the carrier investigation is complete.

• Refunds will be processed to the original payment method only
• Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution

Billing Concerns

If you have a question or concern about a charge from Medvinci Research, please contact us directly before initiating a dispute or chargeback with your bank or payment provider. We are committed to resolving billing concerns promptly and in good faith, and in most cases we can address the issue faster than a formal dispute process.

Exclusions

We Cannot Issue Refunds or Replacements For:

• Failure to notify us within the required 72-hour timeframe
• Products reported as damaged but without sufficient proof (photos, order number, packaging evidence)
• Misuse, mishandling, or unauthorized storage of products after delivery
• Customer refusal of delivery for reasons unrelated to damage or tampering
• Change of mind or buyer’s remorse after shipment

Customer Responsibilities

By purchasing from Medvinci Research, you acknowledge and agree that:

• All products are intended exclusively for research and development purposes
• Products are not for human or animal consumption
• You will properly handle, store, and use all materials in accordance with applicable laws and regulations
• You assume full responsibility and liability for the use of all purchased materials

Indemnification

The purchaser assumes full responsibility and liability for the use, handling, storage, and distribution of all materials, and agrees to indemnify, defend, and hold harmless Medvinci Research from any and all claims, damages, losses, or liabilities arising from:

• Misuse or unauthorized use of products
• Failure to comply with applicable laws and regulations
• Improper handling, storage, or distribution of materials
• Use of products for purposes other than lawful research

Contact Information

To initiate a claim for damaged, defective, or incorrect items, please contact us immediately:

Medvinci Research Customer Service
Email: [email protected]
Phone: (866) 730-7377

Medvinci Research LLC
1309 Coffeen Avenue STE 19451
Sheridan, Wyoming 82801

Research Use Only & Legal Notice

All products sold by Medvinci Research are intended exclusively for research and development purposes. These products are not approved by the U.S. FDA and are not intended for human or animal consumption, or for use in any diagnostic or therapeutic procedures. By purchasing, you certify that you will use these products only for lawful research purposes and in compliance with all applicable laws and regulations.